A creative way of reducing patient waiting time in Nigerian Hospitals
Description
Nigeria's healthcare system faces significant challenges, including limited access to medical professionals, elevated patient-to-doctor ratios, extended waiting periods, and insufficient healthcare infrastructure in rural regions. With a population exceeding 200 million, numerous patients encounter difficulties in securing timely medical consultations, especially for specialized care. DocDirect was developed to address this issue by offering a digital platform that facilitates connections between patients and verified doctors for consultations, prescriptions, and follow-up care.
Client
Docdirect
Year
2018
Category
UX
Tools
2018
Role
UX Rearcher, UX designer, Visual Designer
Docdirect, helps Africans access affordable and accessible healthcare, addressing the challenge of long distances and limited access to medical professionals.
Business Context
Nigeria's healthcare system faces significant challenges, including limited access to medical professionals, elevated patient-to-doctor ratios, extended waiting periods, and insufficient healthcare infrastructure in rural regions. With a population exceeding 200 million, numerous patients encounter difficulties in securing timely medical consultations, especially for specialized care.
DocDirect was developed to address this issue by offering a digital platform that facilitates connections between patients and verified doctors for consultations, prescriptions, and follow-up care.
Business Objective
To bridge the gap between healthcare providers and patients by offering a telehealth platform where users can book virtual appointments with medical professionals across Nigeria.v
Research
Key Insights:
Patients: They valued quick and easy access to healthcare without having to visit crowded hospitals. However, concerns about the credibility of doctors and the security of online payments were raised.
Doctors: They wanted a system that would allow them to efficiently manage consultations while ensuring compliance with medical standards.
